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Privacy Policy

PrivateChinaTrip is committed to maintaining your trust and confidence in how we use and protect your data both on our website and when you use our services.

That's why we've put together this privacy policy that outlines What information we collect about you, how we collect/use your personal date as well as some of the measures we take to safeguard your personal information.  

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy. 

Depending on the services you requested, we may collect and hold information as followed:

1.Your passport details (including name, date of birth, gender, passport number); your contact details (including phone number, postal address, email address); and medical information and travel insurance details (where applicable);
2.Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries, such as your hotel details, flight details for airport transfers
3.During the trip, we may take video and images of you that may be used in brochures, in our advertising or on our website. Anyone joins our trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in advance

How we collect your personal date:

1.You may provide it voluntarily while making an inquiry or a booking or using our website
2.Through 3rd party, like hotel, airline or your insurer etc.

How we use your personal data:

1.Bookings: make and administer your booking, and to forward the necessary details to the staff that provides the service, like guide, driver
2.Customer service: reply to any queries you may have before, during or after your booking and manage our relationship with you
3.Customer reviews: We may use your contact details to send you a short questionnaire about your booking. This helps us understand and improve our service and the service our business partners provide.
4.To contact you in the event of an emergency
5.Marketing activities: to contact you to seek your interest in taking part in research projects, such as surveys and interviews, to assist us in providing better services and to enhance your customer experience, including your website experience
Measures we take to safeguard your personal information.  

Our business systems and procedures ensure we take all reasonable steps to protect your personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. 

We regularly review security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.

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